Return & Refund Policy at Kamal Imaging
Transit Loss or Damage
Goods Lost in transit or Damaged in transit, will be replaced at no extra cost to you. Replacement of Damaged goods will happen after the same have to been returned within 10 days of delivery. You will not have to bear any extra cost.
Return Policy Exceptions
Products received with physical damage must be reported to Kamal Imaging within 2 days of the delivery date.
Products received with missing accessories should be reported within 2 days of the delivery date. Claims made a post this period will not be honoured.
Products purchased as Open Box cannot be returned. All Open Box sales are final. Open Box products have been tested and are guaranteed to be functional. If you have a reason to believe that your open box product is non-functional, please contact us on [email protected] with video evidence.
We do not accept returns for the following items:
All products with the manufacturer seal. Once the seal is opened it cannot be assigned to another user, and hence KAMAL IMAGING cannot accept the return unless there is a case of product malfunction.
Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues will not be accepted as returns. Across India, and even in the four core metro areas, a high-quality voltage stabiliser and spike protector are necessary to protect all electronic gear.
Products that show wilful damage will not be accepted as returns.
Note* – In case KAMAL IMAGING is unable to pick up your shipment due to certain unforeseen circumstance, you may have to ship the products to our facility. The logistic charges involved in these cases would be refunded back to you after the product reaches us.
Unless you have received a damaged or defective product or a product different than the one you have ordered, you are responsible for shipping the product back to our facility near Mumbai.
If you would like to cancel an order that you have recently placed, you can call us as soon as possible at +91 9987751414, and quote your order number. If the shipment has not left our facility, you will receive a full refund within 3 to 5 business days. If your order has already left our facility, you will receive a full refund, less the onward shipping fee to your destination, within 8 to 10 business days of the shipment being returned to us.
Refunds are provided by simply reversing the charge on your credit card or bank account using which the transaction was made.
Office No. 212, Accord Classic, Station Road, Next to Bata Showroom, Goregaon East, Mumbai 400063, Maharashtra. INDIA.